Help Center - Eventeny

Frequently Asked Questions

Get answers to commonly asked questions

Question 1: How do I create an event?

To create an event, after logging in you will be prompted to create your first event. You can watch this tutorial video to help walk you through the process: https://www.youtube.com/watch?v=NXKXEBYbjS8

Question 2: How do I add admins?

There are two types of admins you can add: Company/Organization level admins and Event level team members. To add Company/Organization level admins go to your company details (just make sure you are logged in): https://www.eventeny.com/dashboard/company/ You can also watch the tutorial video: https://www.youtube.com/watch?v=h_fJKi-wM10

Question 3: How do I add team members?

There are two types of admins you can add: Company/Organization level admins and Event level team members. To add team members to your event, you'll go into your event and on the left side navigation you'll see a tab called "team members". You can then add team members and set different permissions for each. Check out our tutorial video: https://www.youtube.com/watch?v=h_fJKi-wM10

Question 4: How do I view my financials?

To view all of the payments received by artists,vendor & exhibitor applicants. Go to your applicantion submission list, click on the button in the upper right hand corner labled "Export". From there you can check what you want exported on to an excel spreadsheet.

Question 5: How do I see my analytics?

To view analytics for your event, under your event dashboard, on the left side navagation you'll see "Analytics". Once clicked it'll take you to view your anaylistics. This is also where you can export visitor data, marketplace data and marketplace visitor data.

Question 6: How do I copy an event?

To copy an event go to your dashboard where all your events are listed. Visit this link (just make sure you are logged in) https://www.eventeny.com/dashboard/events/ You will see a button labeled "Copy from event", you will then be guided on what event you want to copy.

Question 7: How do I copy applications from a previous event to a new event?

To copy applications from a previous event to a new event, first make sure you create your new event, then go to the application from the previous event you want to copy from and click on the copy button on the application. A box will pop up asking you what you want to title the application and then where you would like to copy it to. Using the dropdown, choose which event you want to copy the application to. It will also ask what you'd like to copy, simply toggle what you want to copy on or off.

Question 8: What are the picture dimensions?

When uploading photos to applications and tickets, the recommended size is 1200 x 800

Question 9: What are the picture dimensions for the event cover photo?

We recommend size: 2000px width x 1250px height. Please use a high quality cover picture so that it can be displayed on multiple platforms. Low quality pictures cannot be resized effectively and will result in cropped or pixelated pictures.

Question 10: My event is a series that takes place over the span of a few months. How do I create that within Eventeny?

For events that take place over a span of a few months like concerts of food truck series events, on the event information where you put the event name, location date and time, there is an option to make the event a "Reoccuring event". When you toggle that to yes and click save, scroll down on the page and you will see a new section titled "Event Dates" appears. Here you can add in all the event dates for your event series.

Question 11: Applicant (artist/vendor/exhibitor, volunteer, sponsor) I applied under the wrong application. What should I do?

You can withdraw the application, then have them reapply for the correct application. For legal reasons, we do not switch people between applications.

Question 12: How do I pull reports of who has purchased tickets?

To export the data for tickets that have been purchased, go to the Ticket tab on the left side navigation, click on List. In the top right corner you will see a button labeled "Export". When you click this button you will be able to export the data and see who has purchased tickets.