We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. If a return request is approved, the customer is responsible for packing, insurance and return shipping. If the item being returned arrives damaged, no refund will be issued.
To be eligible for a return, the item must be in its original undamaged condition. You’ll also need the receipt or proof of purchase.
To request a return contact us at PotteryForLiving@gmail.com. If your return is approved, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return authorization will not be accepted. Please contact us with any questions at PotteryForLiving@gmail.com.
Damages and Issues
Inspect your order when it is received and contact us immediately if the item is damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method less any shipping charges incurred. Please remember it can take some time for your bank or credit card company to process and post the refund.