Hi Patty! We understand that you have questions and need assistance. Our account managers are available to support you through your event planning. They do have other accounts they assist, so scheduling time with them in advance ensures they can allocate dedicated time. They prioritize based on live events but they're more than willing to help. If you need off-hour support, our support team is available at this link: https://help.eventeny.com/hc/en-us/requests/new. We're happy to answer questions via email if that's easier, while we don't provide 24/7 support we usually get back to you within 24 hours per business hours.