How to Process Partial Refunds for Artist, Vendor, & Exhibitor Applications on Eventeny

Locate Your Artist, Vendor, & Exhibitor Applications

1. Select the event you'd like to work on.
2. Under "Artists, Vendors, & Exhibitors" select "Submission List"

Search/Filter Your Submission List

Locate the application you'd like to refund by:

Search
Using the search bar at the top of the page, search by business name, contact name, email address, application, or tag. 

Filter

1. Click "Filters" to the right of the search bar.
2. Filter by application and/or status.
3. Additional filter options for application questions and pricing will popular after an application filter is applied. 

Process the Partial Refund

1. Scroll down to the "payment" section.
2. On the left-hand side, click "⏎ refund" on the item you'd like to process the partial refund for.
3. A pop-up will appear, from the dropdown menu under "refund payment" select "partial refund."
4. Type in the amount you would like to refund. 
5. Click "✓ Submit"

Confirm the Partial Refund Processed

1. The "refund" column should now reflect the amount that was refunded. 
2. The "Status-Receipt" column should now have a red tag that says "partially refunded" on the item that the refund was processed under.
3. Under the "partially refunded tag" in the "Status-Receipt" column you can preview the receipt processed by Stripe by clicking on the receipt number. The document will open in a new tab.