Hello Charles, To clarify, an order cannot remain in our shipping queue for a year under our fulfillment process. In situations where a package appears delayed for an extended period, it is typically because it was marked as shipped and then became delayed, misrouted, or lost in transit by the carrier (USPS). We take every order seriously and work hard to fulfill and ship promptly. We also ask that claims about our fulfillment process remain accurate, as misinformation can be harmful to a small business. If you’d like, please send us your order number and the email used at checkout so we can review the tracking history and help determine the best next step. Thank you Update: Looked up your order# (24626), which has a status of “delivered” We are more than happy to reprint if this was lost. But orders cannot sit in our queue for a year as we stated before.