Having seen them at an event, I was the only one at their small booth, and neither of them said hello to me after I made sure I said a big hello to each of them. Eventually, the male just seemed to "deal" with me, but the female just ignored me. Bad customer service, bad business. Sadly, I also only tasted two of their sauces, finding them very flat and dull in flavor, so I didn't want to bother with the others. I might have gone further, maybe even purchased one to support small business, but not with such lack of customer service. The folks I saw at their booth at another time seemed to be greeted very warmly. Such is life.