We are a top non bank mortgage lender. What started with 15 dedicated people working 18 hour days in a loft office in Chicago has grown into a leading national lender with a team of more than 3,000 dedicated mortgage professionals serving customers coast-to-coast. We come to work every day knowing that our success is directly attributable to putting customers first. It’s not a slogan with us. It’s at the very core of our business. Our branch is the first in the Greater Atlanta Area! What we live and breathe as team members and as a company The work that we do every day demands attention to detail, seamless teamwork, a super-high level of responsiveness and a commitment to overcoming any obstacle to ensure that each customer is absolutely thrilled with their mortgage experience. We work as ONE to help you find the perfect mortgage. To keep us all completely aligned through the process, we developed the following 10 Core Values to guide our actions: 1. PUT THE CUSTOMER FIRST At Guaranteed Rate, a satisfied customer is one who would refer us to friends and family. We win the trust and the business of our customers through a genuine desire to serve them. 2. WORK WITH THE BEST OF THE BEST We built our company by focusing on the best of the best. We are very selective about who we work with, as high-performing individuals and organizations have a multiplying effect on results. We work hard to support and improve the relationships we have with our employees and partners. 3. DEMAND EXCELLENCE At Guaranteed Rate, we strive for the industry-leading value proposition for our loan officers, our referral sources and our customers. We have a high standard for the quality of our work. When we do our jobs well, this business is easy — our loan officers are thrilled, our referral partners are happy and our customers keep coming back. We pride ourselves on excellent work! 4. HOLD SELF AND OTHERS ACCOUNTABLE We hold ourselves and others accountable for high-quality work and to meet the commitments we make. We admit our mistakes, seek transparency and embrace constructive conflict and criticism in order to learn and grow. 5. OWNERSHIP We work as though we own the company and we focus on the whole. We don’t say, “That’s not my job.” We have a commitment to sustainability and growth. We run this business as if it is a marathon, not a sprint, never sacrificing long-term health for short-term gains. 6. FRUGALITY We spend on what matters to our customers and we limit the rest. Low rates can only be accomplished by being financially disciplined. Frugality is a constraint that forces us to be inventive and have a culture of self-sufficiency. 7. BIAS TO ACTION Quick delivery is important for our customers and our bottom line. We move fast and we limit risk. We make tough decisions without agonizing over them. We don’t give in to “analysis paralysis.” We strive to create an environment that fosters a strong bias to action. We work to reduce bureaucracy, formality and fear of failure. 8. HEALTHY, BALANCED AND FUN Delivering results is best achieved by energetic and healthy individuals who love their jobs, have good relationships with co-workers and have balanced lives. Part of being a healthy and balanced individual is giving back and making a difference for others outside the company through charity. 9. THINK BIG AND SOLVE PROBLEMS We are bold in our ideas and we challenge the status quo. When confronted with a problem, we turn lemons into lemonade. When others are pessimistic and don’t see a way forward, we find a way to crush roadblocks. 10. DELIVER RESULTS We overcome obstacles, solve problems and produce results. We don’t spend time thinking about the past, lack of resources, external issues or other reasons why we can’t deliver. If those problems exist, we own them and find ways to grind it out and deliver. From the beginning, Guaranteed Rate leaned on technology and top talent to bring solutions to the most vexing issues in the mortgage process: 1. We designed a unique “Mortgage Pod” model that surrounds each of our top-performing loan officers with his or her own team of highly-trained specialists, streamlining the process for customers through the use of state-of-the-art data and communications technologies. 2. We developed new technologies that empower customers by allowing real-time, online access to rates and information about all of our loan products. From the World’s First Digital Mortgage to our powerful Intuitive Loan Finder to our new Mobile App, our proprietary tools are designed to help borrowers find their perfect mortgage anywhere at any time. 3. Our Transfersafe secure document transfer and storage system allows customers to easily share financial documents digitally in a 100% secure environment, streamlining the process and eliminating time-wasting faxing and paper-pushing. 4. We promise every customer a low, low rate and full transparency on fees. 5. We work hard to ensure that every closing happens on time and with no surprises. Our business approach continues to be disruptive and revolutionary. The nation’s top real estate agents, some of whom helped us design our system way back in 2000, continue to recommend us to their premier customers with confidence. Our business has grown organically via word-of-mouth, first in our home market of Chicago, and then across the country.