Refund & Return Policy
At GBL Industrial Solvent Supply, we are committed to providing customers with quality industrial chemical products and reliable service.
Returns
Returns must be requested within 14 days of delivery and require prior written authorization from our customer service team. Because our products may be regulated and subject to transportation and hazardous-material requirements, chemical products cannot be returned without prior approval.
Products may be eligible for return when:
The wrong product was shipped.
The product arrived damaged or defective.
The shipment does not match the confirmed order.
There is another verified fulfillment error attributable to us.
Products that have been opened, used, transferred to another container, contaminated, improperly stored, or otherwise altered generally cannot be accepted for return.
Refunds
Once an approved return has been received and inspected, eligible refunds will be issued to the original payment method. Shipping charges may be refundable when the return results from an error on our part.
Refund processing times may vary depending on the payment provider or financial institution.
Damaged Shipments
Customers should notify us promptly if a shipment arrives damaged. Photographs of the packaging and product may be requested to assist with the investigation and carrier claim.
Regulated Products
For regulated or controlled chemical products, all returns, cancellations, refunds, transportation, and disposal procedures are subject to applicable federal, state, and local laws and regulations. We reserve the right to refuse a return or refund where accepting or transporting the product would violate applicable requirements.
Order Cancellations
Cancellation requests should be submitted before an order is shipped. Once an order has shipped, cancellation may no longer be possible and the customer must follow the applicable return procedure.
Contact
For return or refund requests, customers should contact our customer service team with their order number, product information, and a description of the issue. No chemical product should be shipped back until return authorization and appropriate shipping instructions have been provided.