I want you to love your handmade bag purchase! If for some reason you don't, please let me know and I will do my best to make it right. If you want to return your order, you may do so within 14 days of purchase date. Item must be returned in new condition and in original packaging. Because I offer free shipping, return shipping is on you. Contact me via email (firstname.lastname@example.org) to make arrangements for an exchange or return. For exchanges, your return product must be received and approved for exchange before the new one is shipped.