SHIPPING DAMAGES ◄ Please contact us immediately with photos of the damaged pottery and packaging. Please retain the damaged item(s) and packaging while a claim is processed through our carrier. It may be necessary to present both the item(s) and packaging at your local post office as evidence of the claim. We will work with you on a replacement, shop credit, or refund.
LOST PACKAGES - Please contact us within 5-days of the expected delivery date if a package is not received. We will work with you to help locate it. If lost, we will require you fill out an affidavit for submission to the post office.
CANCELS - Please contact us quickly to cancel an order as we ship same or next business day on ready-made orders. We will provide a full refund on ready-made pottery when cancelled prior to shipping. Please see our return policy for orders sent prior to a cancellation notice. Sorry, we cannot provide a full refund on custom orders cancelled once the item is in process.
RETURNS - PLEASE CONTACT US within 5-days of receipt to notify us of a return. Notification is required. Returns must be received back within 10-days of delivery, unused, and in good condition. Please carefully repack. There is no restocking fee on a first return by a buyer. There is a $2 processing and restocking fee on subsequent returns by the same buyer. Return shipping is the buyer's responsibility and non-refundable. Shipping if fully refunded if item is faulty or broken, if item is in good condition shipping is not refundable. All refunds are for merchandise only less the processing and restocking fee if applied. Sorry, we do not accept returns on custom orders.