Masks are NON-refundable because they are considered intimate items. However, accessories such as keychains, barrettes, and doll masks are refundable.
I am unable to sell masks to those residing in Italy due to import restrictions on leather.  All international customers are required to pay for customs, with any items returned for non-payment of customs dues being ineligible for a refund.
 Exceptions may apply. Please 
message  for more information.